Hibaja FAQ — Answers to All Your Questions

All you need to open an account on hibaja is an active mobile number or email address. You must be at least 18 years old. Registration is completely free and takes just 3 minutes. Register Now।

hibaja is strictly for users aged 18 and above. Age is verified during registration. Accounts found to belong to minors are not permitted and will be closed immediately upon discovery.

On the login page, click the "Forgot Password?" link. A reset code will be sent to your registered phone number or email. Use the code to set a new password. If you run into any issues, In the Help Center contact us.

No. Under hibaja's rules, each user may only operate one account. If multiple accounts are found, all of them may be closed and any funds held are at risk of forfeiture.

To close your account, email support@hibaja.biz or In the Help Center Let us know via live chat. Make sure to withdraw your balance before closing your account. A temporary self-exclusion option is also available for responsible gaming.

After logging in, you can update your details from Profile Settings. Changing your name or date of birth may require identity verification. To change your mobile number, please contact support.

Multiple incorrect password attempts may temporarily lock your account. Wait 30 minutes or email support@hibaja.biz directly — issues are typically resolved within minutes.

KYC (Know Your Customer) is an identity verification process. To prevent fraud and ensure security, hibaja may request a copy of your National ID or passport for larger withdrawals. This is completely standard and your information remains secure.

hibaja supports deposits via Mobile Pay, Nagad, Rocket, Upay, and bank transfer. All payment methods are secure and processed instantly. Learn more Payment Page View.

The minimum deposit on hibaja is just ৳100, payable through any mobile banking service in Bangladesh. Check the bonus terms for the minimum deposit required to qualify for the welcome bonus.

Most withdrawal requests are processed within 5 to 30 minutes. Bank transfers may take 1–2 business days. During peak hours, processing may take slightly longer, but all withdrawals are completed within 24 hours.

First, wait 15 minutes. If the funds still haven't arrived, contact support with a screenshot of the transaction or your reference number. In the Help Center Contact us and we'll verify and resolve your issue promptly.

hibaja charges no deposit or withdrawal fees. However, your mobile banking provider's own transaction charges may apply, as determined by their policies.

Daily withdrawal limits depend on your account tier and KYC verification status. The standard daily limit is ৳50,000. Verified accounts are eligible for higher limits. Learn more Payment Page View.

hibaja currently focuses on local Bangladesh payment methods — Mobile Pay, Nagad, Rocket, and bank transfer. Cryptocurrency support may be added in the future. Check the payments page regularly for updates.

Yes, Visa and Mastercard debit and credit cards are accepted. Card payments may require additional verification. For more information, Payment Page View.

A welcome bonus is automatically credited on your first deposit after registration. A 100% bonus means depositing ৳1,000 gives you ৳2,000 to play with. To claim your bonus, Registration to make your first deposit.

Bonus funds cannot be withdrawn directly. Once you meet the required wagering amount (Wagering Requirement), the bonus converts into real balance. Each offer has its own specific terms, which are listed in detail on the bonus page.

Free spins are typically awarded for use on specific slots games. The eligible games are listed in the bonus offer. Winnings from free spins are also subject to wagering requirements.

Share your referral link and invite friends to join hibaja. When a friend registers and makes their first deposit, both of you receive a bonus. Find your referral link in your profile.

A weekly cashback bonus is awarded after losses reach a certain threshold. Active members receive this benefit automatically. The cashback rate and terms may vary each week.

Most bonuses expire if unused within 7 to 30 days. The welcome bonus typically has a 30-day validity period. The expiry date is clearly stated on each bonus offer.

Every bet and game on hibaja automatically earns you loyalty points. Accumulate points and redeem them for bonus balance, free bets, or exclusive rewards. Reach higher point thresholds to advance to VIP tiers.

hibaja offers slots, Live Casino (roulette, blackjack, baccarat), Sports Betting, lottery, fishing games, and much more — with over 1,000 games available in total. on the Games page View all.

Yes, many slots and casino games offer a demo mode where you can play without real money. Winnings from demo mode cannot be withdrawn. To play with real money, Registration and make a deposit.

Live Casino lets you play with real dealers via live video stream. You can see the cards or roulette wheel on your screen and place bets in real time. A stable internet connection gives you the best experience.

Yes. All games on hibaja use certified RNG (Random Number Generator) technology, which is regularly audited by independent third parties. Game RTP (Return to Player) rates generally fall between 95% and 98%.

hibaja adds new games every week. Subscribe to our newsletter or on the Games page Check the "New Games" section.

hibaja offers betting on 30+ sports, including cricket, football, tennis, badminton, and basketball. Cricket and football are the most popular choices among Bangladeshi users. On the Betting Page View all.

Live betting means placing bets in real time while a match is in progress. Odds change every moment. Log in, go to the Betting page, select the "Live" tab, and place your bet on your preferred event.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is abandoned or postponed, your stake will be refunded. If Cash Out is available, you can settle your bet before the match ends.

Odds represent the probability of winning and the payout ratio. For example, a BDT 100 bet at odds of 2.5 returns BDT 250 if you win (including your stake). hibaja supports both decimal and fractional odds formats.

Yes. With Accumulator or Parlay bets, you can combine multiple events into a single wager. Get all your selections right and your winnings multiply significantly — but if even one selection loses, the entire bet is lost.

Yes. hibaja uses 256-bit SSL encryption to protect all data. Financial transactions are separately encrypted and the platform undergoes regular security audits.

No. hibaja never sells your data or shares it with unauthorized third parties. Certain information is used only for payment processing and legal compliance. For details, in the Privacy Policy View.

Go to Profile Settings, navigate to the "Security" section, and enable 2FA. When logging in, you'll need to enter both your password and the code sent to your phone. This keeps your account significantly more secure.

Change your password immediately and notify us at support@hibaja.biz. Our security team will investigate and take action promptly. Your account may be temporarily locked if necessary.

Yes, essential cookies are used to keep the site functioning properly and to improve your experience. You can disable advertising tracking cookies from your browser settings. For more details, in the Privacy Policy there.

The Official hibaja App Download Page Available for both Android and iOS, free to download. Only download from the official page.

When a new version is available, you'll get an update notification inside the app. Just tap the update button and the latest version will install automatically. Staying updated ensures the best performance and security.

First, close the app and reopen it. If that doesn't work, restart your phone. If the issue persists, uninstall and reinstall the app. If you're still having trouble, In the Help Center let us know.

Go to the app settings and toggle notifications on or off under the "Notifications" section. You can also disable all hibaja notifications entirely from your phone's system settings.