No more stress about depositing or withdrawing at hibaja. Use Bangladesh's most familiar mobile banking services directly — everything is done in minutes.
If your balance hasn't updated after a deposit, wait 5 minutes. If it still hasn't appeared, Help Center— contact us.
Use the same number for withdrawals that you used to make the deposit. Using a different number may cause delays in processing.
| Payment Method | Minimum Deposit | Maximum Deposit | Minimum Withdrawal | Maximum Withdrawal | Deposit Time | Withdrawal Time | Fee |
|---|---|---|---|---|---|---|---|
| Mobile Pay | ৳200 | ৳50,000 | ৳500 | ৳50,000 | ~30 seconds | 15–30 minutes | Free |
| Nagad | ৳200 | ৳50,000 | ৳500 | ৳50,000 | ~20 seconds | 15–30 minutes | Free |
| Rocket | ৳300 | ৳30,000 | ৳500 | ৳30,000 | ~1 minute | 30–60 minutes | Free |
The limits above apply to each individual transaction. Daily limits may vary. Contact hibaja support for more details.
It's natural to feel a little uncertain about handling money on online platforms — that's completely understandable. hibajaSince switching to hibaja, many users no longer worry about payments — because the platform was built around payment methods Bangladeshis already know and trust. Mobile Pay and Nagad are household names. We use them on rickshaws, at the market, for mobile recharges — they're part of everyday life. hibaja works with those same familiar apps, so there's nothing new to learn.
The most important thing is your transaction ID (TrxID). After making a payment via Mobile Pay or Nagad, you'll receive a confirmation message containing an ID. This hibajaentering it correctly in the deposit form is all it takes. Many users run into issues simply because they forget or mistype this ID. It's a good habit to take a screenshot after making a payment.
One more thing to keep in mind is number consistency. If you deposit and withdraw using the Mobile Pay or Nagad account linked to the same mobile number you registered with on hibaja, the process will be much smoother and faster.
For new accounts, KYC (Know Your Customer) verification may be required before your first withdrawal. This is simply a process to confirm your identity and phone number. Once verified, future withdrawals will be processed faster. Bonus funds may be subject to separate wagering requirements — full details are available on the bonus page.
It really comes down to personal preference. Mobile Pay has the largest user base, making it the most widely used. Nagad is slightly less common but processes quickly. Rocket is the natural choice for Dutch-Bangla Bank customers. hibaja All three work just as well, so go with whichever one you have on hand.
If a deposit is pending or a withdrawal is delayed, don't panic — hibajaContact -'s live chat support. Share your transaction ID and payment time for a faster resolution. The support team is available 24 hours a day, 7 days a week.
Remember — hibaja will never call or message you asking for your Mobile Pay PIN, OTP, or password. Any such call or message is a scam. Report it immediately at support@hibaja.biz.
