🔒 Data Protection

Hibaja Privacy Policy — Your Data Is Fully Protected

Every piece of information you share with hibaja is a trust we take seriously. This privacy policy explains in detail how we collect, use, and protect your data.

Last Updated: January 2026 Language: English SSL Secured

Your data is never sold to third parties

Your privacy is our top priority

Table of Contents

This privacy policy applies to all services and operations of the hibaja platform. By using the platform, you agree to this policy. For more details, please visit our Terms & Conditions See this page as well.

1 Introduction

Hibaja ("we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information.

This policy applies to all services provided through hibaja's website, mobile app, and other digital platforms. It takes effect the moment you create an account, play a game, or use any of our services on hibaja.

We believe that being a trusted gaming platform means more than offering great games — keeping players' data safe is just as important. That's why hibaja presents its privacy policy with complete transparency.

2 What Information We Collect

Hibaja collects your information in several ways. The details are outlined below:

2.1 Information You Provide:

  • Name, date of birth, email, and mobile number provided at registration.
  • Copies of national ID or passport submitted for identity verification.
  • Financial details required for payment processing (Mobile Pay/Nagad number).
  • Information provided when contacting customer support.
  • Information provided when participating in promotional offers or surveys.

2.2 Automatically Collected Information:

  • IP address and device type.
  • Browser type and version.
  • Time spent on the platform and which pages you visited.
  • Game history and betting records.
  • Login time and location data.

Hibaja only collects information that is strictly necessary. We never ask for excess or irrelevant data.

2.3 Summary of collected information:

Data Type Sources of collection Purpose
Identity information Registration Form Account Creation & Verification
Financial Information Payment Page Transaction processing
Technical information Automatic Security & Service Improvement
Gaming History Platform Logs Ensuring Responsible Gaming
Contact Information Support Chat / Email Customer Support

3 Purpose of Data Use

Hibaja uses your information for the following purposes:

  • Account Management: Registration, login, and identity verification.
  • Payment Processing: Verification of deposits, withdrawals, and transactions.
  • Customer Service: Answering queries, resolving complaints, and providing assistance.
  • Security: Detecting and preventing fraud.
  • Legal Compliance: To comply with applicable laws and regulations.
  • Service improvement: Improving the platform experience.
  • Responsible Gaming: Identifying problematic gaming patterns and providing support.
  • Marketing: Sending promotional offers with your consent.

If you'd prefer not to receive marketing communications, you can opt out at any time through your account settings.

4 Data Retention & Periods

Hibaja retains your data only for as long as necessary. Retention periods depend on the type of information and applicable legal requirements.

  • Account information: For the duration of account activity and 5 years after closure.
  • Transaction Records: Up to 7 years, as required by legal obligations.
  • Customer support contact: 3 years after last contact.
  • Technical Logs: Up to 90 days for security purposes.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

5 Data Sharing & Disclosure

Hibaja does not sell your personal information. However, your data may be shared in certain specific circumstances:

  • Payment providers: Necessary information is shared with payment gateways such as Mobile Pay and Nagad for transaction processing.
  • Verification Services: With approved third parties for KYC (Know Your Customer) verification.
  • Legal Obligation: In response to a court order or a lawful request from a government authority.
  • Company Restructuring: To a new entity in the event of a merger or acquisition.

All third-party partners are required to comply with hibaja's privacy standards. Any use of data beyond the agreed terms will result in termination of the relevant partnership.

Your information is never shared with advertisers, data brokers, or marketing companies.

6 Cookie Policy

The hibaja website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Cookies We Use:

  • Essential Cookies: To maintain login sessions and ensure security — the platform cannot function without these.
  • Functional Cookies: To remember your language preference and other settings.
  • Analytics cookies: To analyze platform usage and improve our services.
  • Security Cookies: To detect and prevent fraudulent activity.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to stop working.

7 Children's Privacy

Hibaja strictly prohibits the use of its services by anyone under the age of 18. We do not knowingly collect personal information from minors.

If a minor has created an account by mistake and we become aware of it, that account and all associated data will be deleted immediately.

If you believe your child has been using hibaja, please contact us at support@hibaja.biz. We will act promptly.

8 Security Measures

To keep your data safe, hibaja uses industry-standard security technologies:

  • SSL/TLS encryption: All communication between your browser and our servers is encrypted.
  • Data Encryption: Stored sensitive data is secured with AES-256 encryption.
  • Two-factor authentication (2FA): An extra layer of security at login.
  • Firewall & Intrusion Detection: Suspicious activity is monitored in real time.
  • Regular Security Audits: Regular security audits conducted by third parties.
  • Restricted access: Only authorized staff can access information on a need-to-know basis.

That said, no data transmission over the internet is 100% secure. Please keep your account password strong and never share it with anyone.

9 Your rights

Every hibaja user has the following rights regarding their own data:

Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data unless we are required to retain it by law.
Right to Restrict Processing
You may request that your data be used only for specific, limited purposes.
Right to Data Portability
You may request your information in a structured, readable format.
Right to object
You may object to the processing of your data for marketing or other specific purposes.

To exercise this right, email us at support@hibaja.biz or visit our Help centerto get in touch.

10 Third-Party Links & Services

The hibaja platform may occasionally reference third-party services. These third parties have their own privacy policies, and hibaja is not responsible for their practices.

Payment gateways such as Mobile Pay and Nagad are responsible for compliance with their own privacy policies. We only share the minimum necessary information with these payment services.

11 Privacy Policy changes

Hibaja may update this Privacy Policy as needed. For any significant changes, we will:

  • We will send update notifications to your registered email.
  • We will display a clear notification on the platform.
  • We will update the "Last Updated" date at the top of the policy.

Continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy.

12 Contact Us

If you have any questions about our Privacy Policy or any requests regarding your data, please get in touch with us:

We aim to resolve all privacy-related requests within 30 days.

Our data protection team is available seven days a week to answer your questions. Your privacy isn't just a policy to us — it's a commitment.

How We Keep Your Information Secure
The Six Pillars of Privacy Protection at hibaja
End-to-End Encryption
Every transaction and piece of personal data you submit is protected with 256-bit SSL encryption. Banking-grade security standards are enforced.
Strict KYC Process
Identity verification isn't just about protecting your account — it also ensures that no one else can operate an account in your name.
Your data is never sold
hibaja never sells your data to third parties. Your information is used solely to improve the services offered on the platform.
Regular security audits
Independent third-party security experts regularly audit our systems. Any vulnerabilities found are addressed promptly.
Your Data, Your Control
You can view, update, or delete your data at any time. You have full control over your information.
Deleted After a Set Period
Your information is automatically deleted once the required retention period has passed. We do not hold on to data that is no longer needed.
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