24/7 Support Available Average response time: 3 minutes

Hibaja Help Center — Get fast answers to any issue, anytime

Find answers here for any questions about accounts, payments, bonuses, or games. If you can't find what you need, contact our support team directly.

Support Status
Live Chat Online
Email Support Active
Telegram Online
Avg. Response Time ~3 mins
support@hibaja.biz
📂 Help Topics
Select the type of issue you're facing
Account & Registration
Registration, login, password changes, KYC verification, account closure and reopening.
12 Guides
Deposits & Withdrawals
Mobile Pay, Nagad, Rocket payments, minimum amounts, processing times, and failed transactions.
15 Guides
Bonuses & Offers
Welcome bonus, cashback, referral offers, wagering requirements, and reasons for bonus cancellation.
9 Guides
Games & Betting
slots, cricket betting, lottery, Live Casino — rules, tips, and technical issues.
18 Guides
Mobile App
Android & iOS app download, installation issues, updates and notification settings.
8 Guides
Security & Privacy
Two-factor authentication, suspicious login activity, data protection, and reporting a hacked account.
6 Guides
Responsible Gaming
Options for spending limits, self-exclusion, addiction support, and taking a break.
5 Guides
Technical Issues
Page not loading, game crashes, slow performance, browser compatibility & cache clearing.
10 Guides
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📖 Popular Guides
Most-Read Help Articles
How to Create a New Account
Step-by-step registration process and required information
What to Do If You Forget Your Password
Reset your password via SMS or email
Why KYC Verification Is Required and How to Complete It
NID Upload & Verification Timeline
How to Update Your Profile Information
Change Name, Mobile Number & Address
Temporarily or Permanently Closing Your Account
Self-Exclusion and Account Deactivation
Complete Guide to Depositing with Mobile Pay
Payment number, amount & reference code
How to Withdraw via Nagad
Withdrawal Limits & Processing Times
What to Do If a Deposit Fails
What to Do When Your Balance Doesn't Update After Payment
How Long Withdrawals Take and Why Delays Happen
Peak hours, verification process, and common causes of delays
How to Make Payments with Rocket
How to Deposit via DBBL Mobile Banking
How to Claim Your Welcome Bonus
Terms & Conditions of the 100% First Deposit Bonus
What Wagering Requirements Are and How to Meet Them
How Many Times You Need to Wager Before Withdrawing a Bonus
How the Referral Bonus Works
How Much You Earn for Referring a Friend and When You Get Paid
Why Bonuses Get Cancelled and How to Fix It
Reasons your bonus may be cancelled and how to avoid it
Getting Started with Cricket Betting
Understanding odds, choosing markets & responsible betting
How to Play Slot Games
Paylines, RTP, free spins & max bet
How to Play Live Casino Games
Live dealers, baccarat, roulette & card games
How to Buy Lottery Tickets and Watch the Draw
Picking numbers, live draws & claiming prizes
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🔐 Account Verification (KYC) Guide
Identity verification is required before large withdrawals
1
Go to Profile Settings
Log in to the hibaja app or website and click your name in the top-right corner. Select the "Profile & Verification" option.
2
Upload a photo of your National ID card
Upload clear photos of the front and back of your NID card. Blurry or cropped images may result in verification being rejected.
3
Take a Selfie
Take a selfie holding your NID. Make sure your face is clearly visible and the photo is taken in good lighting.
4
Wait for verification
Verification is typically completed within 1–24 hours. You'll be notified by SMS and email once it's done. If there's an issue, please contact support.
KYC verification is a one-time process. Once approved, you won't need to do it again. It's done purely to keep your account secure.
💸 What to Do If Your Deposit Doesn't Go Through
Payment Deducted but Balance Not Updated — How to Fix It
1
Wait 5–10 minutes
Occasionally, network congestion can cause minor delays. Try refreshing the page to see if your balance has updated.
2
Keep Proof of Your Transactions
Note down the transaction ID and time from your Mobile Pay or Nagad SMS — you'll need these details when contacting support.
3
Contact us via Live Chat
Go to hibaja live chat with your transaction ID and screenshot. Most issues are resolved within 15 minutes.
4
Send details via email
For non-urgent matters, email support@hibaja.biz with a full description of your issue. Attach screenshots for a faster resolution.
hibaja is not responsible for transfers sent to the wrong number. Always verify the correct merchant number before making a payment and use your user ID as the reference.
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About the Hibaja Help Center

Any online platform can run into issues from time to time — login failures, stuck payments, missing bonuses. In those moments, having a reliable support team makes all the difference. hibaja's Help Center was built with exactly that in mind.

A common frustration among users is reaching out to support only to wait hours for a reply — or finding that the agent doesn't really understand the issue. hibaja takes this seriously. Trained support agents who speak Bangla are available around the clock, and chat queries are typically answered within 3 minutes.

What Kind of Support Is Available?

The Help Center features over 80 guides across 8 categories, covering everything from opening an account to advanced betting strategies. Each guide is written in plain English, with clear step-by-step instructions and visual walkthroughs with screenshots.

Technical issues — like clearing cache, updating your browser, or reinstalling the mobile app — can be resolved on your own using our guides. Many problems can be fixed without ever contacting support.

Bonus Misunderstandings

Bonuses are one of the most common sources of confusion. Many players assume they can withdraw bonus funds immediately after depositing — but it doesn't quite work that way. Bonuses come with wagering requirements, meaning you need to place a certain amount in bets before the bonus becomes withdrawable. hibajaThese terms are written in plain language on hibaja, and the Help Center covers them in detail with examples.

The fastest way to reach support

Live Chat is the fastest option for urgent issues. Email works best for complex matters or when you need to send screenshots. Follow the Telegram channel for regular updates and offers. You can communicate in Bangla across all hibaja support channels.

Stay Safe, Stay Alert

Hibaja will never call you to ask for your password or OTP. If someone calls claiming to be from hibaja and asks for such information, it's a scam. Report it directly to support@hibaja.biz. Keep two-factor authentication enabled to protect your account — it takes just one minute to set up in Settings.

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📞 Contact Options
Get Support Through Any Channel, at Your Convenience
Live Chat
Now Online
Use live chat for the fastest resolution. Average response time is around 3 minutes.
Email Support
24/7 Active
For complex issues or sending screenshots, email us. We typically respond within 1 hour.
support@hibaja.biz
Telegram
Online
Get support on Telegram and be the first to receive the latest offers and updates.
❓ Frequently Asked Questions
Most Frequently Asked Questions About the Help Center

Yes, Bengali is supported across all hibaja support channels. Live chat, email, and Telegram all have Bengali-speaking agents available.

Yes, hibaja support is available 24 hours a day, 7 days a week. You can reach us on live chat at any time.

Common issues are usually resolved within the same chat session. More complex matters — such as payment disputes or account verification problems — may take up to 48 hours.

No, all hibaja support services are completely free. There's no fee to contact us via live chat, email, or any other channel.

No, never. hibaja will never call or message you asking for your password, OTP, or bank PIN. If you receive any such call or message, it's a scam — report it immediately to support@hibaja.biz.

Contact us immediately via live chat or at support@hibaja.biz. Request a temporary account lock. Reaching out from your registered mobile number helps us verify you faster.
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